Shipping and Returns Policy of AAA Studio
Effective Date: 20/02/2024
Shipping:
1. Production Time:
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Each garment has a specific production time, indicated in the pre-order section of the product. This time may vary depending on the complexity and customization of the garment.
2. Logistics:
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Customers have the freedom to select the logistics service that best suits their needs. Delivery times will vary depending on the chosen logistics company.
3. Shipping Costs:
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Spain: €5.95
4. Shipment Tracking:
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A tracking number will be provided so that customers can track the status and location of their order in real-time.
5. Changes to the Order:
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Changes to the order, such as shipping address, can only be made within the first 24 hours after making the purchase. After this period, no modifications will be accepted.
Returns:
1. No Returns Policy:
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Returns will not be accepted. Customers must ensure that they want to acquire the garment before making the purchase. If the customer has any doubts about the product due to indecision, they can contact the brand via email: hey@aaastudiooo.com or through Instagram: @aaa______studio.
2. Exchanges for Defects or Manufacturing Issues:
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In the event that the garment has any defects or manufacturing issues, customers can request an exchange. Customers must inform our customer service within 7 days of receiving the order.
3. Exchange Process:
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The customer must provide photographic evidence of the defect or manufacturing issue to the customer service team. Once the issue is confirmed, the exchange of the garment will be coordinated, and shipping will be done at no additional cost to the customer.
4. Quality Guarantee:
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We are committed to maintaining high-quality standards in our products. Any issues related to the quality of the garment will be treated as a priority and resolved satisfactorily for the customer.
This policy is subject to changes and updates. Customers are advised to periodically review the shipping and return policies before making a purchase.